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Sarah: Care Professionals Champion

Care Professionals Champion

Sarah the Care Professionals Champion

Sarah 3

My name is Sarah, and I’m the Care Professionals Champion


As you can tell by my name, I’m the official advocate of Living at Home, and I’m going to be a champion for Care Professionals’ rights and recognition.


From my picture, you can probably see that I have a passion for brightening people’s days with a splash of colour.

In fact, you could say that it’s my mission, or raison d’être – ‘reason for being’.

I owe my existence to Joanne Abraham, managing director of Living at Home, and I haven’t wavered from my mission of making the care sector a better place for all involved.

Here, I’ll walk you through a regular day in my life.

What does a Care Professionals Champion do?

As the Care Professional Champion, it’s my role to advocate for the interests

and well-being of Care Professionals.

Living at Home Care in the home

I work to improve the quality of care provided to individuals and communities by supporting and empowering Care Professionals.

I’ll keep you in the loop regarding the latest updates and news in the social care sector from around the UK.

When it comes to social care, all we ever hear is doom and gloom, making it impossible to discover any good news.

One of the most important challenges I have is to search out and advocate for as many positive news stories as I can find.

According to Social Care Wales, 72,440 people worked in social care in Wales in 2021, people who tirelessly delivered care services and performed acts of great kindness that often went unrecognised.

That includes 20,644 employees working for home care providers and 30,531 employees working for residential care providers.

Across the UK, Care Professionals often go above and beyond the call of duty, yet we rarely hear about them.

Because I believe that this is unfair, I will be promoting the outstanding work that is being done by all our Care Professionals as well as vital information that relates to the social care sector.

Just in case you couldn’t tell, I’m extremely proud to be a champion of this cause.

“It is not how much you do, but how much love you put in the doing.”

My role as the Care Professional Champion


My role as a Care Professional Champion can vary depending on the specific context and setting, but some common responsibilities include:


  • Providing advocacy and support for Care Professionals: As the Care Professional Champion, I serve as an advocate for Care Professionals and work to address the issues and challenges facing the sector. I will provide support, guidance, and mentorship to Care Professionals to help them succeed in their roles.
  • Promoting best practices and quality care: As the Care Professional Champion, I will work to promote best practices in care and support the delivery of high-quality care services. I will discuss training and resources for Care Professionals to improve their skills and knowledge.
  • Building relationships with stakeholders: As the Care Professional Champion I will work to build relationships with stakeholders, such as government agencies, industry organizations, and advocacy groups, to promote the interests of Care Professionals and ensure that their voices are heard.
  • Advocating for policy change: As the Care Professional Champion I will advocate for policy changes that benefit Care Professionals and improve the quality of care provided to individuals and communities.

I will work with policymakers and other stakeholders to develop and implement policies that support the sector.

Overall, as the Care Professional Champion, I play a critical role in supporting and empowering Care Professionals to provide high-quality care services.

I’ll work to help ensure that Care Professionals have the resources, support, and recognition they need to succeed in their roles and make a positive impact on the lives of the people they serve.

Carer Walking in the snow to a clients home

What does a day in the life of a Care Professional look like?


A Care Professional provides care and support to individuals in their own homes.


Here is a general overview of what a typical day might look like for a Care Professional:

  1. Planning and preparation: At the start of the day, a Care Professional will review their schedule and plan their activities for the day. They may also prepare any materials, equipment, or supplies they will need for their work.
  2. Travel and arrival: Depending on their role, a Care Professional may need to travel to different locations to provide care services. They will use their own vehicle to reach their destination.
  3. Client support: A significant portion of Care Professional’s day is spent supporting their clients in their own homes. This may involve providing personal care, administering medication, assisting with daily living activities, or providing emotional support and companionship. The specific tasks they perform will depend on the needs of their clients and their training and qualifications.
  4. Communication and collaboration: Care Professionals often work independently, but they will need to communicate and collaborate with other professionals, such as district nurses, doctors, occupational therapist, pharmacies, social workers or family members. They may also communicate with their employer to report any changes in the client’s condition or to request additional support.
  5. Documentation and reporting: Care Professionals are required to maintain documentation and records of the care they provide. They may spend time completing care plans, progress notes, or other reports.
  6. Travel and arrival to the next client: Once they have completed their work with one client, a Care Professional will travel to their next client’s home to provide care services.
  7. End-of-day tasks: At the end of the day, a Care Professional will complete any remaining documentation or reporting tasks, clean and disinfect equipment and supplies, and prepare for the next day’s activities.

Overall, a day in the life of Care Professional can be busy and demanding.

They must be able to work independently, adapt to the needs of each client, and provide high-quality care services in a home setting.

However, they also have the opportunity to make a meaningful difference in the lives of the individuals they support and help them live as independently and fulfilling a life as possible.


What types of tasks does a Care Professional perform?

Care Professionals assist people on a daily basis with their care and support needs to maintain their independence as they age. For most seniors, living at home is indeed the preferred option
Dementia Care Swansea

This can be addressed through a variety of services for people, from a simple companionship visit to comprehensive 24/7 Live-in care services.

Let me take you through each of the services that a Care Professional provides:

Social Activities and Companionship: There are people who don’t require specialised care services because all they want is a friend to talk to about their passions, pastimes, loves and thoughts.

In order to support people who don’t need specialised care, Care Professionals can also take them on outings that are sure to put a smile on their face and brighten their day.

Personal Care: Personal care is support that involves a Care Professional and an individual involving physical contact.

This might involve personal duties, such as bathing, showering, applying creams and lotions, dressing, toileting, as well as continence management and general laundry.

This can be as simple as putting soap on a flannel and giving it to the person so they can wash themselves. This encourages their independence and helps to maintain their dignity.

Dementia and Alzheimer’s Support: As a champion for the care sector, it is important for me to raise awareness around dementia.

There are 944,000 people living with dementia in the UK. This will increase to over one million by 2030 and over 1.6 million by 2050 according to Alzheimer’s Research UK.

Care Professionals help people living with Alzheimer’s disease and other forms of dementia by setting up regular routines that can make their lives much better.

Skilled Care Professionals go to the homes of people living with dementia at prearranged times or even move in to provide individualised assistance through personal care, cleaning, companionship, food preparation, medication and other tasks.

These services are personalised to meet the needs of each individual.

The consistency of routine, continuity of the Care Professional, familiarity with the setting and one

-on-one attention from a Care Professional can all help to improve the quality of life of the individual.

From Hospital to Home: If someone has recently undergone surgery or spent a significant amount of time in the hospital, having assistance with rehabilitation can help reduce the likelihood that they will sustain a subsequent injury.

When that person returns home from the hospital, the simple knowledge that they will be greeted by a friendly face and helped with personal care tasks can help them regain their confidence, in turn contributing to their reablement and eventual return to independent living.

Specialist Support: Care Professionals provide support to people who are in the final months or years of their lives through end-of-life care.

Care provided towards the end of life should enable people to live as comfortably as possible up until the time of their death with dignity.

The Care Professionals who are providing people with care should inquire about their wishes and preferences and then take these into consideration while planning the care in collaboration with the individual.

The team at Living at home

Families, carers and any other individuals who are important to the person should also receive support from the Care Professional.

During this period, the Care Professional exhibits a great level of compassion, dignity, kindness and respect for the individual receiving their support.

Live-in Care: In place of residential care, a Care Professional will live with a person and help them when they need it.

The Live-in care service provides one-on-one, personalised care for people around the clock, in the comfort, safety and surroundings that are most familiar to them: their own home.

This care is provided by a Live-in Care Professional who has been professionally trained and matched with the person requiring this type of support.

This enables the person to live according to their own routine while at the same time maintaining the ability to interact with their family members, friends and community in the comfort of their own home.

This service makes it possible for people to keep living at home for as long as possible.

How we lived with the COVID-19 virus

Before January 2020, Care Professionals were not given much attention or recognition for the tremendously difficult job they did, day in, day out, rain or shine.

However, all that changed in the months following, when we had to live with the awful COVID -19 Virus.

Care Professionals became front-page news and took on a new name: Key Frontline Workers.

Amazingly, people would stand on their doorstep at 8 p.m. on a Thursday evening and clap for us and other frontline workers. Who would have thought!

Well, it’s three years on, and COVID feels like a thing of the past, but for Care Professionals, the work goes on.

They don’t stop, and we have more vulnerable people requiring care services now than ever before.

The discovery of a vaccine for COVID-19 is not the end of the road for those who work in the social care sector.

Care Professionals haven’t stopped delivering high-quality care; they will never stop.

The road ahead for the Care Professionals Champion


So, follow me on my journey in the months and years ahead.


I’ll be providing news and updates on subjects such as:

  • Improved pay and working conditions for Care Professionals
  • Professionalising the care sector
  • Recognition for the contributions of Care Professionals
  • Insight into funding the social care sector
  • Crises resulting from the shortage of Care Professionals
  • Hospital discharge problems
  • And many, many more
Sarah 2
Overall, addressing these challenges requires greater investment in social care services, improved working conditions and benefits for social care workers, and a greater recognition of the value and importance of social care work. But I promise I won’t just report bad news; I’ll highlight any and all positive developments I come across in an effort to draw attention to and celebrate the fantastic work of Care Professionals. My name is Sarah, and I am the Care Professionals Champion.

To begin your journey of care and support…

home care swansea

Give the team a call

If you or a loved one think we can help, please contact Joanne and the team

home care swansea

Arrange a visit

We will visit you at your home to discuss the care and support needs.

home care swansea

Meet your new friend

We’ll arrange for home visits and reviews to ensure best care and support

Sarah: Care Professionals Champion Read More »

Rachel Court

Rachel Court

Living at Home's
Care Manager

Rachel Court 3

Rachel Court – Why I want to support our amazing Swansea communities

Rachel has been working in the social care sector for eight years while raising her two young children. She explains why she wants to support her Swansea communities.

As a young mother looking to provide for her family, Rachel began working part-time in the care sector. Despite having no prior experience and some initial uncertainty about care work, she soon fell in love with her job as a support worker.

It was clear to her before long that this was her true calling in life, giving her the assurance she needed to resign from her main job and become a full-time support worker.

A motivating reason for Rachel was the role she could play in serving her community, which she identified as being in need of better quality care.


Rachel's early years in the care sector

In her job as a support worker, she helped people with simple as well as complicated needs at the same time as she undertook her NVQ Level 2 in Health and Social Care qualification.

Some days were challenging, admits Rachel, but she says that is why she loves her job. She has the opportunity to work with outstanding colleagues and amazing clients living with assorted care needs, due to conditions including mental health, brain injuries, learning disabilities, autism, complex needs, challenging behaviour, and Down syndrome.

Rachel is known for never shying away from her role and thriving in her responsibilities, which come with being the lifeline for so many wonderful people.

Rachel credits having a great team behind her for her successes in learning, training, and gaining qualifications while on the job, whose guidance and support have made all the difference.

In addition to completing the relevant training in each area, she enjoyed learning new skills, which have enabled her to be more efficient in her role.

After five years as a care assistant, Rachel moved up to the care supervisor position, where she was responsible for client care and support requirements.

The care supervisor role involves:

  • Supervising and mentoring care workers
  • Welcoming new care workers and providing direct training
  • Assisting clients with their inquiries
  • Conducting spot inspections to ensure quality of care

Rachel’s progression into management

In 2018, she was promoted to deputy manager. Under the supervision of three managers, during the first two years, she developed her own style of management and learned more about the importance of being a leader in the care sector.
After this initial period, she was given the responsibility of a locality manager overseeing living services and a team of support staff.

Taking pride in being the practice leader for her team, Rachel leads with confidence and keeps her team at the heart of everything she does in the care sector.

Among her professional achievements, getting promoted to manager and improving the quality of her supported living services, as evidenced in exemplary external audit scores, stand out.

She has proven herself to be adaptable and shown her ability to provide support on the ground, when needed, with a range of needs, personalities, and requirements, making her the ideal person for care manager at Living at Home.

It’s critical we make a difference

From the very beginning of her career, Rachel has been steadfast in her commitment to provide high-quality, person-centred care services to each and every one of her clients.

Motivated by her dedication to social care, she has acquired extensive knowledge of the care sector and its regulations, allowing her to make a positive difference in people’s lives.

With her education, experience, and knowledge, Rachel manages Living at Home’s care service and helps her team of care professionals go above and beyond for the clients they support every day, having a positive role in their lives as if they are family.

Rachel is a calm, sympathetic, polite, approachable, and professional member of the Living at Home team. Every aspect of Rachel’s personality leaves her clients impressed.

Rachel Court Living at home

“Make a difference,” adds Rachel


Rachel aspires to make a difference in the care sector, with Living at Home, by ensuring clients are supported with a person-centred approach that is unique to each person.

She says, “Communication is important to me, to and from the individuals and families we support, to ensure they are being supported in a way that is important and person-centred to them.”

“Also, to and from the staff team to inform them of any changes in needs, important information, concerns, and training needs.”


“A person-centred approach ensures individuals are supported in the way they wish to be supported – not a tick-box exercise. Treating everyone as an individual, regardless of age, gender, or disability, is my goal.”

With Living at Home, Rachel endeavours to maintain a high quality of care for each client and to comply with regulations within the care sector.

Faith in Families Charity Collaboration Living At Home

So, what does Rachel do in her spare time?

When Rachel is not working tirelessly for her team and clients, she can be found relaxing with family and friends, while sipping on a cappuccino, her favourite hot beverage.


Rachel is just as dedicated to her family as she is to Living at Home.


She loves to travel and has a particular fondness for the Andalucía region in Spain. Rachel’s little-known fact is that she appeared in a music video for the hugely successful pop punk band Busted in the early 2000s and can play the kazoo!


Living at Home is fortunate to have such a dedicated, passionate, and hardworking individual on their hands who takes the initiative and doesn’t ask anyone to do anything she wouldn’t do herself.


To begin your journey of care and support…

home care swansea

Give the team a call

If you or a loved one think we can help, please contact Joanne and the team

home care swansea

Arrange a visit

We will visit you at your home to discuss the care and support needs.

home care swansea

Meet your new friend

We’ll arrange for home visits and reviews to ensure best care and support

Rachel Court Read More »

Joanne Abraham

Joanne Abraham

Joanne Abraham and her personal journey

Joanne, or Jo as she is also known to many, entered the care sector after caring for her mum, who sadly passed away in 2016.

Personal Journey

During the years leading up to her mum’s passing, Joanne worked with healthcare professionals as they tried to make effective changes to allow her mum to have the best quality of life possible given her medical conditions. 

During this time, many problems arose because Joanne’s mother didn’t get enough good care and support.

This period taught Joanne how difficult it is to find the relevant information and support from the many different professional organisations operating in Swansea and the surrounding areas.

From that point onwards, Joanne decided to do whatever she could to help and support any vulnerable people in a similar situation to find the help and support they deserve. 


What is Joanne Abraham’s vision for social care reform?

  • Salaries and working conditions for employees must be improved
  • Professionalization of the workforce is required
  • Increased funding and service availability for service users
  • Greater consistency in information provided by local governments
  • Person-centred, rather than task-based, commissioning

Joanne Abraham has a natural passion for caring and helping others

Joanne Abraham is naturally passionate about caring for and helping others, and she strives to allow vulnerable adults to live the best possible life they can live in somewhat difficult circumstances.

During her time working on the front-line in the health sector, she found her niche. Joanne is a natural listener, and this has allowed her to build a strong rapport with staff, health professionals, clients, and clients’ family members.

Joanne out in the park over looking swansea bay with client who is enjoying the sunshine

She is a natural leader and problem solver who aims to resolve any issues that arise immediately. This sometimes means she is once again on the front line. Sitting for hours with a client who has fallen whilst they wait for an ambulance together.

Chatting and listening to a client’s family when a bereavement has occurred or just rolling up her sleeves to assist one of her team – for Joanne, going the extra mile is just what she does.

“The time is always right to do what is right”

Joanne Abraham decided to open her own care company

Sadly, at the beginning of 2021, another tragedy struck Joanne as she lost her brother, who struggled with mental health problems.

Having experienced the loss of two close family members, Joanne decided to open her own care company so that she could better support the most vulnerable in society.

Joanne supports many charities like MindAlzheimer’s SocietyDiabetes UK, and Cancer Research UK, to name but a few.

She is a Dementia Ambassador for the Alzheimer’s Society and often goes into the community to give talks to dispel some of the common myths about dementia.

One of Joanne’s passions is to meet with her clients and their families as often as possible.

The Living at Home ethos is that we are all one big family and close communication is our top priority.

“Nothing brings me more happiness than trying to help the most vulnerable people in society”.

Joanne Abraham named karate student of the year


When Joanne was 10, she joined a local karate group in Swansea, unsure if she would enjoy it.

She took to it like a duck to water and began competing in karate tournaments all over the UK.

After demonstrating mental toughness and a passion for training, Joanne was named karate student of the year and received the Ian Godfrey shield, which she proudly kept in her trophy cabinet for many years.

She went on to win the Welsh junior karate championship as well, a title she held for three years.

Joanne believes that this training assisted her by giving her strict views on the need for compliance, which she uses to great effect in the care sector.

Joanne Abraham says, ‘we utilise the same care professionals, which maintains consistency’

At Living at Home, we believe that the quality and consistency of our care, and the relationships we build with our clients, are the most important parts of our work.

We give care and support based on our clients’ preferences, so they choose the timing and agree on every detail of their care plan before we start.

What is hugely important to me is consistency, so each client sees the same care professional every time, and we introduce care professionals to clients first to ensure the clients are comfortable with them.

Living at Home believes that excellent care shouldn’t be delivered in short visits, so we always look to deliver 60-minute appointments. But we do recognise that not everyone requires 60 minutes, so we develop individual plans to suit all.

I believe this ethos allows us to provide compassionate care and go above and beyond to improve our clients’ quality of life.

I am excited to see Living at Home evolve, and I want to make a difference in people’s lives every single day, not only for our clients and their families but also for our amazing care professionals who are now also known as key workers.

To begin your journey of care and support…

home care swansea

Give the team a call

If you or a loved one think we can help, please contact Joanne and the team

home care swansea

Arrange a visit

We will visit you at your home to discuss the care and support needs.

home care swansea

Meet your new friend

We’ll arrange for home visits and reviews to ensure best care and support

Joanne Abraham Read More »

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